Customer support call 0345 410 2222
Supplier support call 0345 010 3503

Courier Services

Contract ID: RM1006

Start Date: 02/01/2013

End Date: 02/01/2016


The Courier Services framework agreement has been developed, on our behalf, by HM Revenue & Customs for use by all public sector organisations. It is divided into the following lots:

  • Lot 1:   Same Day - National
  • Lot 2:   Next Day
  • Lot 3:   International
  • Lot 4:   Dangerous/Hazardous Goods
  • Lot 5:   Secure Services (including cash) 
  • Lot 6;   Mail Screening
  • Lot 7:   Same Day - Regional

The framework is serviced by 21 service providers.


  • Supports the wider Centralised Procurement strategy for courier services
  • A mix of established suppliers and emerging Small and Medium Enterprises (SMEs) - 57% of suppliers are SMEs
  • Covers the service gaps left by the disbanded Government Car & Despatch Agency i.e. Government Mail, Mail Screening and ‘Regional Plus’
  • The regional lot aids customers’ ability to contract directly with local suppliers via a compliant, centralised vehicle
  • Offers a range of specialist providers capable of shipping a variety of consignments including dangerous/hazardous goods, firearms and cash
  • The lot and charging schedule structure  facilitates direct awards
  • Enables work to be placed with the right suppliers rather than relying on subcontracting
  • Allows the running of further competitions for disparate requirements over the whole framework
  • Award was based on an evaluation panel formed of both category managers and subject experts from Central Government and the wider public sector providing both commercial and technical assurance that the services provided will deliver value for money.

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Please read the framework summary document which provides:

  • An overview of services that can be provided under the framework
  • A supplier matrix of successful framework service providers and their contact details
  • Service provider profiles
  • A means of signing up to the framework via an access agreement
  • A copy of the ‘call off’ process and procedure.

The framework summary document can also be viewed in the documents tab. 

Wider public sector customers who require further assistance with this framework agreement should email courierservices[at][dot]uk or contact our customer service desk on 0345 410 2222.

Please note HMRC is taking the lead, on our behalf, for central government in this category and is actively looking to manage central government department entries to the agreement in order to maximise opportunities for shared knowledge, skills and best practice.  As such central government colleagues should contact HMRC in the first instance before using the framework agreement via:



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We are currently working with the suppliers to agree the savings methodology and details of this will be made available to customers once they have signed the access agreement.

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This framework agreement for courier services has been developed as part of the Office Solutions Centralised Procurement strategy to replace the previous framework agreement (RM465).

As a prime user of courier services, the framework agreement has been developed, on our behalf, by HM Revenue & Customs (HMRC), working in conjunction with several stakeholders from central government and the wider public sector.

The service requirements were developed following a series of workshops with customers and suppliers to ensure the necessary range of services would be available from the framework.

The evaluation panel was formed of category managers and subject specialists across both central government and the wider public sector. Evaluators represented the following organisations: HM Revenue and Customs, Department for Work and Pensions, Home Office, Foreign Commonwealth Office, Department for Education, Cabinet Office, Ministry of Justice, Identity and Passport Service, Department for Environment  Food and Rural Affairs, NHS Blood and Transplant, Health Protection Agency, Crown Prosecution Service, HM Courts and Tribunal Service, Hampshire Police, Association of Chief Police Officers and The Planning Inspectorate.

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Lot details

Lot Number Lot Name Lot Category Number of Suppliers Contract Expiry
All suppliers 21 - click here to view suppliers
1 Same Day - National Office 3 - click here to view suppliers 02/01/2016
2 Next Day Office 4 - click here to view suppliers 02/01/2016
3 International Office 3 - click here to view suppliers 02/01/2016
4 Dangerous / Hazardous Goods Office 5 - click here to view suppliers 02/01/2016
5 Secure Services (including Cash) Office 5 - click here to view suppliers 02/01/2016
6 Mail Screening Office 3 - click here to view suppliers 02/01/2016
7 Same Day - Regional Office 17 - click here to view suppliers 02/01/2016

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Framework Manager Contact Details

CG customers contact:; 03000 587 848; 03000 587 841

WPS customers contact:; 0345 410 2222

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